FAQ's
You have questions? We have answers!
Sardines
Below are some common questions about our sardines
Are your sardine cans BPA-free?
Yes. All Skin & Bone tins are completely BPA-free and safe for storage.
Are your sardines fried, smoked, or steamed?
We steam our sardines gently in a pressure cooker under 200ยฐF. Never fried. Never smoked. Just clean, tender flavor.
Where are your sardines sourced and packed?
Our sardines are wild-caught in the North Atlantic and hand-packed in Costal Portugal
What makes your sardines different from others?
We only use the highest grade Atlantic pilchards, packed fresh in premium extra virgin olive oilโnot refined oils. Theyโre steamed to preserve nutrients, and hand-packed for artisan quality.
Are the bones edible?
Absolutely. The bones are soft, nutrient-rich, and a great natural source of calcium.
Do you remove the heads and tails?
Yes. Every tin contains perfectly trimmed filletsโno heads, no tails.
Orders & Shipping
Below are some of are common questions about orders and shipping
How long does shipping take?
Orders typically ship within 1โ2 business days and arrive within 3โ5 days via standard delivery.
Can I track my order?
Yes! Youโll receive a tracking link as soon as your order ships.
Returns & Exchanges
Below are some of the common questions about returns and exchanges
Whatโs your return policy?
We offer a 14-day return window. If anythingโs wrong with your order, contact us at hello@skinandboneus.com and weโll make it right.
My order arrived damaged. What now?
Email us with your order number and a photo of the damageโweโll send a replacement or issue a refund immediately.
Subscriptions & Tin Club
Below are common questions regarding your Subscription with the Tin Club
How does the Tin Club work?
Choose your delivery frequency (monthly or every 2 months), and weโll ship premium sardines straight to your door. No commitments. Skip or cancel anytime.
Can I pause or cancel my subscription?
Absolutely. Log into your account to pause, skip, or cancel anytime.